PRIVACY POLICY

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Effective Date: 20 October 2026
Last Updated: 20 October 2026

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1. Introduction

St Anne’s Factory Private Limited (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request product information, purchase our products, engage in business with us, or otherwise interact with our company.

We process personal information in accordance with applicable data protection and privacy laws.

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2. Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

Personal and Contact Information

• Name and job title.

• Business email address and telephone number.

• Company name, business address and country.

• Contact details provided through enquiry forms or direct communications.

Business and Transaction Information

• Product enquiries, specifications and quotation requests.

• Purchase orders, invoices, payment-related records and delivery details.

• Import, export, shipping and customs documentation where applicable.

• Supplier, distributor and customer relationship records.

Website and Technical Information

• IP address, browser type and device information.

• Pages visited, website interactions and referral sources.

• Cookie identifiers and similar technical information, where applicable.

Marketing and Communication Information

• Preferences regarding product updates, newsletters and business communications.

• Records of communications and marketing preferences.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

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3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests for quotations.

• Provide product information, samples, specifications and pricing.

• Process orders and manage customer and supplier relationships.

• Arrange production, shipping, delivery and export documentation.

• Manage payments, accounting, taxation and legal obligations.

• Improve our website, products and customer service.

• Send relevant business updates, product announcements and marketing communications where permitted by law.

• Protect our business, prevent fraud and resolve disputes.

• Comply with applicable legal and regulatory requirements.
   

4. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following grounds:

• Contract: To fulfil orders, quotations or other business arrangements.

• Legitimate interests: To operate our business, manage commercial relationships and improve our services, where these interests do not override your rights.

• Consent: Where you have given consent, including where required for certain cookies or marketing communications.

• Legal obligations: To comply with applicable laws, tax requirements, customs regulations and other regulatory duties.
   

5. Sharing of Personal Information

We do not sell personal information to third parties.

We may share information where reasonably necessary with:

• Logistics providers, freight forwarders and shipping agents.

• Customs brokers and relevant government or regulatory authorities.

• Banks, payment providers, auditors and professional advisers.

• IT service providers, website hosting providers and business software platforms.

• Marketing and communication service providers, where lawfully engaged.

• Other parties where required by law or necessary to protect our legal rights.
   

Where appropriate, we take reasonable steps to ensure that service providers protect personal information and use it only for internal use of the company.